ISO 9001
Quality management — consistent delivery across every engagement, audited annually.
Protecting your people isn’t a compliance exercise but a constant operational commitment. Sicuro delivers fully integrated duty of care solutions that combines real-time tracking, threat intelligence, mass communication, and 24/7 emergency response under one roof.
No fragmented vendors. No gaps between the technology and the response. One partner, one platform, one phone number — and a team that picks up in under 60 seconds, day or night.
Global organizations trust Sicuro Group to protect their most valuable assets, their people, through reliable risk management, expert response teams, and a proven commitment to safety and duty of care travel solutions.
Sicuro empowers corporate security and safety teams with trusted duty of care services that protect and support employees wherever business takes them. Whether managing global operations or complex travel programs, our solutions strengthen every aspect of duty of care corporate travel, combining advanced technology with award-winning emergency response expertise.
Most duty of care providers sell you a platform and wish you luck. We operate the platform, staff the GSOC, enhance the intelligence, and deploy the response. When something goes wrong at 3am in Lagos, we're not sending you a notification; we're managing the situation.
Our team has managed real evacuations, medical emergencies, and security incidents across 140+ countries.
One partner owns your program end-to-end, from risk assessment through crisis resolution.
Modular services with pay-as-you-need pricing. No rigid SaaS subscriptions locking you into capabilities you don't use.
Medical and security response delivered whether your people are insured or not — we sort the administration afterwards.
Sicuro Group understands that every organization has unique Duty of Care needs. Our modular TRM framework allows you to select only the components you need, integrating seamlessly with your current systems while filling critical gaps in your travel risk managemen strategy.
The best strategies for corporate travel risk management focus on keeping employees safe, ensuring business continuity, and meeting duty of care obligations. Key components of Sicuro Group’s duty of care solution include:
Sicuro’s comprehensive travel risk management begins before your employees depart. Through TMC integration or API feeds, all booked travel is automatically captured in our system. Employees receive customized pre-travel risk briefings, current country risk assessment and real-time alerts.
Real-time threat intelligence and risk monitoring. Delivers targeted travel briefs, security alerts, and mass notification capabilities to protect traveling personnel worldwide.
Sicuro Global Security Operations Center provides round-the-clock support across all major time zones. Our multilingual team, supported by real-time translation capabilities, ensures clear communication. Through advanced technology, we continuously monitor travelers' locations and deliver real-time alerts about imminent or potential risks in their area.
Real-time GPS and satellite tracking app with international coverage, emergency panic/SOS button and 24/7 monitoring. Secure two-way messaging, geofencing, and check-in functionality ensuring duty of care for traveling personnel.
Multi-channel mass communication across SMS, email, voice, WhatsApp, Slack, and MS Teams — deployed in seconds to your entire organisation or targeted teams, with two-way confirmation and automated escalation to our GSOC.
Comprehensive executive protection with vetted close protection officers, secure transportation, and 24/7 monitoring. Discreet, hospitality-focused service ensuring safe movement for C-suite executives and key personnel worldwide.
Our medical and security response services deliver global support through:
- Emergency medical assistance and routine care via our worldwide network of healthcare providers
- Round-the-clock security advisory services and crisis support
- In-country assistance and coordination
- Air ambulance services
Medical incidents are handled directly through your existing insurance assistance channels for authorization and direct billing. This eliminates the need for duplicate assistance contracts while ensuring seamless, cost-efficient support. Sicuro bridges the gap between your insurer and on-the-ground response, streamlining medical care for travelers.
When necessary, we coordinate medical, non-medical, and security evacuations worldwide. With pre-positioned assets, we can rapidly respond to emerging situations—often evacuating or repatriating teams from high-risk locations within 12 hours.
Sicuro empowers corporate security and safety teams with an end-to-end Duty of Care for their global workforce, seamlessly integrating cutting-edge technology with award-winning emergency response capabilities.
Sicuro solutions integrate directly with your existing travel management company (TMC) and systems through API feeds for frictionless implementation. Designed to be modular and scalable, Sicuro’s platform adapts to your organization’s growth, minimizing disruption and reducing redundancy while strengthening travel risk management across your global operations.
Sicuro aligns programs with ISO 31030, the international travel risk management benchmark. Our approach ensures organizations not only meet duty-of-care obligations but also operate in line with globally recognized best practices. This built-in compliance makes your program audit-ready, protecting both your people and your reputation.
Sicuro Group is your single point of contact. We own the case, orchestration and outcomes. Software platforms power communications, intelligence, and tracking – they are how we deliver, not who you call.
Supporting executives from global tech firms during international travel
Protecting senior banking and investment personnel in emerging markets
Ensuring safety for consumer goods executives in distribution territories
Facilitating secure client visits in high-risk regions
Protecting personnel at remote sites and during site visits
Partnering with global security firms requiring regional expertise
Safeguarding senior pharma teams during international travel
Supporting deployments and humanitarian missions in hostile environments
CEO
Commercial Operations Director
COO
Executive Manager
Managing Director
Sicuro Group Africa
Eliminate duplication. Spend it where it matters.
Eliminate redundant services
Unearthing the Hidden Cost of Protection
Insurer-first coordination, then escalate.
Who owns response—and who pays?
Lessons from Israel-Iran. Action beats process.
Below are answers to common questions raised by our clients and prospects. For more detailed information, please contact us.
Duty of Care is the legal and moral obligation of organizations to take reasonable steps to protect employees from foreseeable risks, particularly when they travel for business. This responsibility includes identifying potential risks before a trip, providing employees with adequate safety information and preparation, implementing monitoring and communication systems, and ensuring emergency response plans are in place. It also requires taking preventative measures against known threats to minimize the likelihood of harm.
Failure to meet duty of care obligations can expose organizations to legal liability, costly litigation, reputational damage, and a loss of employee trust, morale, and retention. That’s why a comprehensive Travel Risk Management (TRM) program is essential, it allows organizations to systematically fulfill these obligations while documenting compliance.
At Sicuro Group, we operationalize duty of care via an ISO 31030-aligned TRM program with clear roles and policies, trip-by-trip risk assessments, traveler communications, and 24/7 case ownership supported by audit-ready records. See our Duty of Care page for HR/Compliance guidance.
This can come from any provider you choose. We can work with your insurer as a responder if desired, but a direct relationship with Sicuro Group ensures we work exclusively for you, not the insurance company.
TRM is distinct from duty of care. Duty of care refers to an organization’s moral and legal obligation to protect the safety and wellbeing of its people – the “why” behind these efforts. Travel risk management is the “how”: it encompasses the policies, processes and technology used to fulfil duty of care obligations.
Travel risk management (TRM) is the practice of anticipating, preventing and reacting to unplanned risks that travelers may face – from extreme weather and social unrest to health emergencies and cyber threats. Put simply, it means knowing who is traveling, where and why, then putting protections in place to respond quickly and keep people safe as situations change.
Effective TRM programs follow the basic principles of risk management: identify risks, analyze their likelihood and impact, plan responses, mitigate those risks and monitor continuously. A systematic approach to Travel Risk Management combines threat intelligence, risk assessment, risk mitigation, traveler tracking, robust travel policy, and incident response to protect employees worldwide while fulfilling organizational duty of care obligations.
Modular, transparent services designed for efficiency:
– Single point of contact for intelligence, tracking, and emergency response.
– Coverage for both insured and uninsured risks.
– Integrator of best-fit solutions with measurable ROI.
Sicuro was built over nearly two decades to address gaps in traditional providers:
– Fully independent, no ties to insurance companies.
– Pragmatic risk assessments and support when you need it most.
– Solutions focused solely on your interests.
Our Dubai GSOC and regional networks provide true global coverage:
– Rapid on-the-ground response in over 140 countries, including the Middle East, Central Asia, Africa, Latin America.
– Local expertise, not distant monitoring from London or New York.
– Actionable intelligence and practical support.
The most effective solutions combine technology, risk intelligence, and 24/7 support. Tools like real-time traveler tracking, mobile apps for emergency communication, and integrated medical and security networks ensure a comprehensive business travel duty of care program.
Organizations must comply with local and international regulations regarding employee safety, health, and emergency response. Implementing a robust duty of care corporate travel policy helps mitigate legal risks while demonstrating a proactive commitment to employee wellbeing.
Duty of care in travel refers to an organization’s legal, ethical, and operational responsibility to protect employees from foreseeable risks while they travel for work. This includes preparing travelers before departure, monitoring risks during the trip, and providing emergency support when incidents occur.
Sicuro Group uses integrated duty of care travel solutions to manage traveler safety, maintain compliance, and support business continuity. The program often includes risk assessments, traveler tracking, emergency communications, medical support, and crisis response coordination.
Key responsibilities in professional duty of care include identifying risks, informing travelers, monitoring employee safety, and coordinating support during emergencies.
Core responsibilities typically include:
Organizations that invest in integrated enterprise duty of care travel support programs are better positioned to protect employees, reduce disruption, and strengthen organizational resilience.
Effective corporate travel risk management keeps employees safe, ensures business continuity, and meets duty of care obligations. Key strategies include:
– Clear policies & governance: Define roles and decision-making for consistent, accountable responses.
– Pre-travel risk assessments: Evaluate destinations, traveler profiles, transport, and accommodation.
– Real-time threat intelligence: Monitor verified global and local sources to anticipate risks.
– Traveler tracking & check-ins: Know employee locations and confirm safety quickly.
– Incident response plans: Prepare for medical emergencies, security threats, and evacuations.
– 24/7 support & local expertise: Provide immediate assistance across time zones.
– Strong communication systems: Use multiple channels to ensure critical alerts reach employees.
– Pre-travel training: Equip employees with destination-specific safety knowledge.
– Continuous improvement: Track incidents, monitor KPIs, and adjust policies regularly.
– Cost efficiency: Integrate services to eliminate duplication and streamline processes.
By applying these strategies, aligned with frameworks like ISO 31030:2021, organizations can proactively protect employees, minimize disruptions, and build an effective, cost-efficient travel risk program.
There isn’t a single price because duty of care programs are built around your risk profile and footprint. Budgets typically reflect:
– Scale & exposure: traveler counts, trip frequency, and operating geographies
– Scope: monitoring and communications only vs. full 24/7 case ownership, executive movements, evacuations, and exercises
– Technology & integrations: using your existing platform vs. adding modules; HR/TMC integrations
– Service model: subscription (per-traveler or per-org), a 24/7 retainer for GSOC/case management, plus usage-based fees for on-the-ground tasks (e.g., supervised movements, evacuations)
The biggest, fastest lever on cost is eliminating duplication. Many organizations unknowingly pay twice for overlapping medical assistance and communications services that already sit inside their insurance or platform stack.
According to business travel specialists, common risks include geopolitical conflicts, natural disasters, cyber attacks, health emergencies and discrimination. Organizations must also anticipate everyday hazards such as road accidents, petty crime and lost travel documents. Our risk assessments evaluate these threats in the context of your destinations and travelers.
Companies manage duty of care for international travelers through a combination of preparation, monitoring, and rapid response procedures. Most enterprise programs include:
Leading organizations rely on enterprise duty of care travel support providers such as Sicuro Group to coordinate these services globally.
Sicuro Group strengthen duty of care travel management by centralizing traveler data, improving communication, and enabling real-time visibility into employee movements.
Advanced duty of care travel solutions can help organizations:
These integrated systems allow companies to respond faster to disruptions while improving traveler safety and operational resilience.
No. While our app provides enhanced location capabilities, we employ multiple methods for locating employees during emergencies, including PNR records, badging systems, and communication-based location protocols. Employee onboarding can be configured for opt-in participation, and travel risk management information can be distributed through various communication channels and platforms in addition to our optional app.
Our onboarding process is designed to be flexible and efficient. You can automate it through HR systems like Workday or Active Directory, or simply use a CSV file import. For employee opt-in scenarios, we provide multiple registration options including QR code scanning, SMS registration, or Single Sign-On (SSO) authentication.
We offer API integrations for various data feeds, with established connections to numerous Travel Management Companies (TMCs). Our system integrates seamlessly with travel management ecosystems, enabling comprehensive traveler tracking through:
– App-based location sharing
– Communication-based location services
– Passenger Name Record (PNR) details
– Corporate badging and access control systems
Our comprehensive pre-travel assessments provide:
– Up-to-date safety and security information
– Destination-specific risk and threat analysis
– Traveler-specific considerations (health conditions, demographics, etc.)
– Emergency support contact information and protocols
– Customized briefings for high-risk destinations
Our 24/7 Global Assistance Center is staffed with crisis response professionals equipped to handle both emergency and non-emergency requests. From medical referrals to security evacuations, our team responds to a full spectrum of duty of care requirements. Medical support is managed through our specialist partners, while in-country security requirements are handled by our vetted partner network of security professionals.
We first determine whether your travel or health insurance covers the situation. Where coverage exists, we liaise directly with the insurer and approved medical providers. When insurance exclusions apply or local care is inadequate, we tap our vetted network of hospitals, clinics and air ambulance partners to arrange evacuation.
Our platform includes a panic button that travellers can use to request help 24/7, and our GSOC coordinates with local teams to ensure rapid medical attention.
It depends on your policy. Travel insurance typically covers certain medical events—such as illness, injury, or evacuation—through your insurer’s assistance provider. However, many risks that travelers face are often not covered by standard policies, including political unrest, civil disorder, large-scale evacuations, or security incidents.
That’s where Sicuro’s Duty of Care program fills the gap. Sicuro is not an insurance company but we integrate with your existing insurance to avoid duplication, ensuring insured events are routed through your provider, while our 24/7 GSOC team manages uninsured risks such as security incidents or crises. This combined approach gives you full coverage without redundant costs.
Insured risks are events your policies explicitly cover and fund—typically medical illness/injury, medical evacuation, accidental death, some trip interruptions—handled through your insurer’s assistance center. Uninsured risks fall outside standard wording (often political unrest, war/civil disorder, targeted detentions, kidnappings without a K&R endorsement, large-scale evacuations). Coverage can also switch mid-trip if exclusions (e.g., war clauses or “do not travel” advisories) are triggered.
Use one emergency number; we take the call and route correctly: insurer/assistance for insured medical events; Sicuro’s operators for security and other uninsured events. This avoids service duplication, clarifies who pays and who acts, speeds decisions, and produces an audit-ready record for ISO 31030. To stay ahead, we map your policies, define call paths, and test them—so there are no surprises when conditions change.
While insurers provide medical support, their response providers act as case managers primarily serving the insurer’s interests. Your travel risk management can come from any provider you choose. We can work with your insurer as a responder if desired, but a direct relationship with Sicuro Group ensures we work exclusively for you, not the insurance company.
We work closely with you to understand what is and isn’t covered by your existing insurance to avoid duplication and ensure you receive maximum value. For medical support, we maintain direct billing arrangements with major insurers and can establish alternative arrangements as needed.
Sicuro is not an insurer. We coordinate with your travel or medical insurance provider to determine coverage and ensure a seamless claims process. When coverage is denied or restricted, we activate our own response network to provide assistance and communicate costs upfront. This avoids unpleasant surprises during a crisis.
No. We are an independent security and emergency response provider. We work alongside insurers to deliver assistance and cover gaps where insurance exclusions apply.
Our Middle East location is a strategic advantage—we operate from the center of regions that consistently require the highest levels of security support annually. With offices and operations throughout high-risk areas, our responders live and work in your regions of concern, providing real-time horizon scanning and regional expertise that cannot be replicated by providers based solely in low-risk environments.
Our risk consultants are ready to discuss your executive protection needs and develop a tailored solution for your organization.
Within 4 hours, a security consultant will contact you to understand your situation.
We'll conduct an unbiased evaluation of your real risk profile, environment, and requirements. Our goal is to identify what protection you truly need.
Receive a pragmatic protection plan designed around your actual risk level and lifestyle. We recommend only what will genuinely enhance your security - no unnecessary add-ons or inflated solutions.
Upon approval, we'll handle all logistics and coordination with complete transparency about costs, timelines, and what you're actually getting.
Access our Global Assistance Center 24/7 throughout your engagement and a dedicated Account Manager.
Our leadership team brings extensive field experience to every engagement. We emphasize ethical practices and adhere to global regulations and standards, positioning us as a trustworthy partner for organizations worldwide.
ISO 9001
Quality management — consistent delivery across every engagement, audited annually.
ISO 27001
Information security management for client data, intelligence and operational records
ISO 22301
Business continuity management — the framework behind our resilience consulting.
ISO 31030
Travel risk management — the global standard for organizations moving people across borders.
GDPR compliant
Full data-protection compliance for EU and UK clients — privacy by design across our platforms.
US State Privacy Laws
CCPA/CPRA aligned — privacy compliance for our US clients and their data.